Frequently Asked Questions:
●︎ How much does shipping cost?
Free shipping on orders over +49€
Shipping to Spain (Peninsula) costs 4.99€.
Shipping to Balearic Islands and Portugal costs 9.99€.
Shipping to the rest of Europe costs 12€.
●︎ How can I make an exchange or return?
To make an exchange or return, please contact us via:
WhatsApp: +34 615 48 85 87
Email: info@palestino.store
You have 30 days of WARRANTY.
●︎ Delivery times for orders.
Delivery times for Mainland Spain and Portugal are 1 to 2 business days (Saturdays and Sundays are not considered business days).
Shipping to the Balearic Islands is 2 to 4 business days.
Shipping to the rest of Europe is 3 to 5 business days.
●︎ Palestino product warranty.
Our t-shirts are of very good quality, breathable, comfortable for sports, and not too tight.
We offer a 30-day WARRANTY because we are confident in the quality of our products.
●︎ How can I track my order?
When we ship your order, you will receive an email notifying you that it has been sent. The next day, you will receive an email from GLS with the tracking information, where you can manage the delivery. If you have not received the GLS email, it may be because the order has not yet been shipped or you might have provided an incorrect email when placing the order. If you have questions, you can contact us via:
WhatsApp: +34 615 48 85 87 Email: info@palestino.store
For faster communication, please use WhatsApp.
●︎ How can I contact you?
You can contact us through the following methods:
Email: info@palestino.store
WhatsApp: +34 615 488 587
●︎ It’s been more than 7 days, and I still haven’t received my order. What should I do?
If more than 7 days have passed and you haven’t received your order, please contact us via:
Email: info@palestino.store
WhatsApp: +34 615 488 587
●︎ I noticed that I missed some details when placing my order. What can I do?
Please contact us as soon as possible via:
Email: info@palestino.store
WhatsApp: +34 615 488 587
For faster communication, please use WhatsApp.
●︎ I placed my order but haven’t received a confirmation email.
If you haven’t received the confirmation email, it’s likely due to one of two reasons:
- The email may have gone to your spam or junk mail folder.
- You may have entered an incorrect or erroneous email when placing the order.
If you still have questions, please contact us via:
Email: info@palestino.store
WhatsApp: +34 615 488 587
For faster communication, please use WhatsApp.
●︎ Are the t-shirts personalized?
No, the t-shirts are delivered without numbers or letters. Currently, we do not offer personalization services. We apologize for the inconvenience.
