FAQs

Frequently Asked Questions:

●︎ How much does shipping cost?

Free shipping on orders over +49€


Shipping to Spain (Peninsula) costs 4.99€.
Shipping to Balearic Islands and Portugal costs 9.99€.
Shipping to the rest of Europe costs 12€.

●︎ How can I make an exchange or return?

To make an exchange or return, please contact us via:

Email: devoluciones@palestino.store

You have 30 days of WARRANTY.

●︎ Delivery times for orders.

Delivery times for Mainland Spain and Portugal are 1 to 2 business days (Saturdays and Sundays are not considered business days).

Shipping to the Balearic Islands is 2 to 4 business days.

Shipping to the rest of Europe is 3 to 5 business days.

●︎ Palestino product warranty.

Our t-shirts are of very good quality, breathable, comfortable for sports, and not too tight.

We offer a 30-day WARRANTY because we are confident in the quality of our products.

    ●︎ How can I track my order?

    When we ship your order, you will receive an email notifying you that it has been sent. The next day, you will receive an email from GLS with the tracking information, where you can manage the delivery. If you have not received the GLS email, it may be because the order has not yet been shipped or you might have provided an incorrect email when placing the order. If you have questions, you can contact us via:

    WhatsApp: +34 615 48 85 87 Email: info@palestino.store

    For faster communication, please use WhatsApp.

    ●︎ How can I contact you?

    You can contact us through the following methods:

    Email: info@palestino.store

    ●︎ It’s been more than 7 days, and I still haven’t received my order. What should I do?

    If more than 7 days have passed and you haven’t received your order, please contact us via:

    Email: info@palestino.store

    ●︎ I noticed that I missed some details when placing my order. What can I do?

    Please contact us as soon as possible via:

    Email: info@palestino.store

    For faster communication, please use WhatsApp.

    ●︎ I placed my order but haven’t received a confirmation email.

    If you haven’t received the confirmation email, it’s likely due to one of two reasons:

    1. The email may have gone to your spam or junk mail folder.
    2. You may have entered an incorrect or erroneous email when placing the order.

    If you still have questions, please contact us via:

    Email: info@palestino.store

    ●︎ Are the t-shirts personalized?

    No, the t-shirts are delivered without numbers or letters. Currently, we do not offer personalization services. We apologize for the inconvenience.

    FAQ

    How much does the shipping cost?

    Free shipping on orders over +49€


    Shipping to Spain (Peninsula) costs 4.99€.
    Shipping to Balearic Islands and Portugal costs 9.99€.
    Shipping to the rest of Europe costs 12€.

    How can I make an exchange or a return?

    Yes, to make an exchange or return, contact us via:

    Email: info@palestino.store
    You have 30 days WARRANTY.

    Delivery time for orders

    Delivery times on the Peninsula (Spain and Portugal) are 1 to 3 business days, weekends are not considered business days.

    Shipments to the Balearic Islands take 2 to 4 business days.

    Shipments to the rest of Europe take 3 to 5 business days.

    Warranty for 'Palestino' products

    Our t-shirts are of high quality, breathable, comfortable for sports, and not too tight.

    We offer a 30-day WARRANTY because we are confident in the quality of our products.

    ¿Cómo puedo realizar un pedido?

    Realizar un pedido es muy sencillo:

    1. Elige la camiseta que le gusta, selecciona la talla y le das a comprar.

    2. Rellena los datos que te pide en la pantalla de pagos, realiza el pago con tarjeta o mediante contra-reembolso (pago en efectivo al recibir el pedido) y le das a finalizar pedido.

    3. Te llegará un email con los detalles del pedido.

    4. En 1 o 2 días laborables te llegará el pedido a domicilio.

    How can I track my order?

    Once we send your order, you will receive an email confirming the shipment. The following day, you will receive an email from GLS with the tracking details, where you can manage the delivery. If you have not received the GLS email, it may be because the order has not yet been shipped, or you may have entered an incorrect email when placing the order. If you have any questions, feel free to contact us via:
    Email: info@palestino.store
    For faster communication, we recommend using WhatsApp.

    How can I contact you?

    You can contact us through the following methods:
    Email: info@palestino.store

    It's been more than 7 days, and I still haven't received my order. What can I do?

    If more than 7 days have passed and you have not received any updates on your order, please contact us through the following methods:
    Email: info@palestino.store

    Upon placing the order, I noticed that I’m missing some information. What can I do?

    Please contact us as soon as possible through the following methods:
    Email: info@palestino.store

    I have placed the order and have not received a confirmation email

    If you have not received the confirmation email, it may mainly be due to two reasons:

    1. The email has been sent to your spam or junk folder.
    2. You entered an incorrect or incorrect email when placing the order.
      If you still have doubts, please contact us through the following methods:
      Email: info@palestino.store
      WhatsApp: +34 615 488 587
      For faster communication, we recommend using WhatsApp.

    Can the shirts be customized?

    No, the shirts are delivered without a number and without a name. Currently, we do not offer a customization service, we apologize for the inconvenience.